Last updated: 2 October 2026
This policy explains how Pro Carpet Cleaning UK ("we", "us") collects and uses personal information when you use procarpetcleaninguk.co.uk and send us an enquiry. We handle your information in line with UK GDPR and the Data Protection Act 2018.
Who we are
Pro Carpet Cleaning UK is the controller of the information you send us through this website. You can contact us on 020 3633 7853 or at info@procarpetcleaninguk.co.uk.
What we collect
When you send our contact form we receive the details you type in:
- your name, phone number and email address
- your postcode, the service you need and your preferred date
- any notes you add about the property or stains
- your IP address and the time of the request, which we store with the enquiry to help prevent spam and abuse
We do not ask for payment card details through this website.
How we use it
- to reply to your enquiry, give you a quote and arrange your booking
- to keep a record of the enquiry so we can follow up and handle any questions afterwards
- to keep the website secure and block spam
Our legal basis is taking steps at your request before entering into a contract, and our legitimate interest in running and protecting our business.
Where your information goes
Your enquiry is emailed to our team and saved in the database on our web hosting. We do not sell your information. We only share it with service providers that help us run the site and email (such as our hosting and email provider), and where the law requires it.
This website loads fonts from Google Fonts and icons from the Cloudflare CDN. When your browser fetches these files, those providers can see your IP address.
How long we keep it
We keep enquiries only as long as needed to deal with your request, provide the service and meet our legal and accounting duties. After that we delete them.
Your rights
You can ask us to access, correct or delete your information, restrict or object to how we use it, or give you a copy of it. To do this, contact us at
info@procarpetcleaninguk.co.uk.If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.